Options Care Management

Are you tired of looking through packages and plans only to realize that none of them fit your needs? At Options we take the time to get to know you and to work with you and your family to find the solutions that best fits your choices and preferences. The primary goal of Options Care Management is to provide the assistance necessary to keep seniors living independently in their homes and communities. Care Managers create a personalized plan based on an initial needs assessment and periodic re-assessments in order to fit the participants’ changing strengths and needs. We establish a regular schedule of visits and calls to provide the necessary support, while also providing additional services during emergency situations such as severe weather, property damage, or utility issues.

Options Care Management services include:

Assessment: The first step is a comprehensive face-to-face assessment after the initial intake with  participants and others of their choosing (e.g., family members, friends, etc.) to evaluate the medical psycho-social, environmental and financial aspects of their situation.

Information and Assistance: Care managers assume a proactive role in counseling participants on all available, appropriate programs and services provided by human service entities that address participants’ unmet needs. Care managers work with participants to make informed decisions about their care. Counseling and support also are extended to caregivers, and may include referrals to community health, social service, and other government programs.

Care Coordination: Care managers work with participants to arrange to services and create a plan based on the participant’s preferences and needs. Care managers also monitor in-home services to make sure that they are delivered as prescribed and the participant’s needs are met.

Regular Contact and Visits: Care managers works with participants to establish a regular schedule of phone calls or personal visits based on the participant’s needs. Regular contact occurs at least once a month. Care managers check on participants’ condition, assess the effectiveness of care plans, and allow for adjustments to the plan as needed.

Emergency Response: Care managers check on the well-being of Options participants and caregivers, and provide additional services to those facing emergency situations in their homes, such as severe weather, property damage or utility issues.

Advocacy and Case Meetings: We are available to assist care managers, participants and caregivers, when appropriate, by convening a multi-disciplinary team of personnel from the DHS/AAA and Options Care Management providers.

Family Caregiver Support Program (FCSP): We provide training and support to reduce stress among caregivers.